FAQs

How Long Is A Days Hire?

We hire out our inflatables for a maximum of 8 hours per day

What Happens If Rain Is Forecast On The Day Of Hire?

Where stated the inflatables have shower covers. They are also ideal for providing shade on very sunny days during the summer.The bouncy castles should not be used if due to rain they get too wet, as they may become dangerous.If it is likely to be very wet on the day of your booking you can cancel or re-schedule at any-time. We also reserve the right to cancel any booking due to extreme weather conditions that we feel will impede the safe use of the bouncy castle, as this may pose an insurance risk to you and us.

When Can I Hire an inflatable?

all of our inflatables are available all year round. Unlike other companies we do not charge any extra for bank holiday hire. Bank holidays are charged at our normal weekend hire rate. Obviously the bouncy castle you want may already be booked on the day you require it, so to avoid disappointment please book as early as possible.

How Much Notice Is Needed To hire a inflatable?

It is best to book as early as possible to avoid disappointment and to ensure you get the bouncy castle you require . we require 24 hours notice for our online booking system alternatively you may contact us on 07510610584

Do I Have To Pay A Deposit?

£20 deposit is required secure your booking.

What Should I Expect On The Day Of Hire?

A member of big bounce Bouncy Castles ltd will deliver the bouncy castle at the specified time. We will check the desired location for accessibility and to make sure we can inflate the bouncy castle safely. We will then position and inflate the bouncy castle and explain how to operate it safely. At the end of the day we will collect the bouncy castle at the arranged time.

How Much Room Does The inflatable Require?

All of our inflatables vary in size. We will require, depending on which bouncy castle you have chosen to hire, an additional 5-6 feet behind the castle to position the blower, around 3 feet access along each side, plus enough space at the front to position safety mats and provide adequate access for the children to enter and exit the bouncy castle safely.

What Preparation Can I Make Before The inflatable Arrives?

Please make sure there is adequate access. Ideally there should be a side or rear entrance. If there isn't, we require at least a 3 feet wide, (or 1 metre), clear hall or passageway to enable us to transport the bouncy castle into position. If we do need to pass through the premises we cannot be held responsible for any possible damage caused. Please make sure that the area the inflatable will occupy is clear from sharp objects, for example rocks,debris, any branches sticking out, large stones and animal droppings etc. There should also be access to a suitable power point, within 50m of the inflatable. If the location is found unsuitable we reserve the right to cancel the booking and not install the inflatable.

Can You Provide A inflatable Indoors?

Yes we have inflatables specifically for indoors. However it does depend on the size of the venue.

How Do We Book?

You can book online or by calling either 07510 610584

What Forms Of Payment Are Accepted?

You can pay in full online or deposit and remaining balance on the day of your hire.

Do You Have Insurance?

Yes we have public liability insurance covering accidents and injuries caused by equipment failing/incorrect or unsafe installation. As the person hiring the equipment, you are responsible for ensuring adult supervision of the inflatable at all times. You may want to seek your own insurance to cover yourself.

How Much Does The Unit Cost To Run?

An average unit costs between fifty pence and a pound for a days usage.

Are There Any Limits Or Restrictions?

Yes. All our inflatables have height restrictions, to view these please see the individual inflatable descriptions for these limits. Please do not allow anybody in excess of these limits to use the bouncy castle as this is not only dangerous but can cause damage to the inflatable. Any misuse is not insured under our policy. Any damage must be paid for in full by the person named on the signed hire agreement.

Do I Need To Keep The Blower/Fan on Continuously?

Yes. The blower must be kept on constantly while the inflatable is in use.

How Long Does It Take To Set Up?

An average inflatable takes approximately 10 - 15 minutes to set up, and about 30 minutes to pack away.

Can I Collect And Set Up The Bouncy Castle To Save Time And/Or Money?

Sorry no. For insurance and safety purposes, we must deliver and install all bouncy castles ourselves.

How Safe Are Your inflatables?

All our inflatables are subjected by law to an annual safety test. However you, as the hirer, are responsible for ensuring proper adult supervision of the inflatable at all times, so as to ensure the safety of all children using the equipment.

Can We Move Or Relocate The inflatable?

No! Once erected the inflatable must not be moved for any reason. However if it rains heavily the blower and power may be disconnected, this will deflate the bouncy castle and prevent any electrical problems.

Are You A Member Of Any Recognised Organisations?

Yes. We are members of the B.I.H.A. (British Inflatable Hirers Association). B.I.H.A promotes good practice, safety etc. You can look at the B.I.H.A. site for further details. Our membership number is KH280315.

Delivery Policy
 

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.